支援服务及诊所资料
提供支援服务, 只接受预约, 给学生, 教师, and staff with personal computers who are currently members of the 十大博彩推荐排名州立大学 community. Appointments are made on a first-come, first-serve basis. Appointments can be scheduled by contacting the IT服务台 at 973-655-7971选项1. 他们被安排在两个小时的街区, and you must be present for the duration of the appointment with your machine. Please bring all necessary equipment with your computer such as power cables and other required adapters. The IT Service cannot take custody of your machine at any time, for any reason.
The only computers we service are those directly connected to and/or affected by our Network. Hardware related issues including but not limited to Operating System Troubleshooting and Device Driver Installation / Configuration are unsupported by the IT服务台.
Our trained IT服务台 technicians will work hands-on with your computer to troubleshoot issues such as:
- Campus Network Registration for Windows 7/8/10 and Mac OSX
- 病毒和间谍软件问题
What to do before considering an appointment with the team?
- Make sure you have a connection, either wired or wireless (MSU-WiFi, MSU-Secure).
- If you feel that your Windows computer is infected or running slow, first start by cleaning up your 饼干 and Temporary Internet Files. 在Windows中, 删除Internet临时文件等项, 饼干, 历史, 下载历史, 表单数据, 密码, ActiveX过滤和跟踪保护数据.
- Attempt a virus scan with your current anti-virus software before coming in for an appointment. If you are unable to complete the antivirus scan due to malicious activity on the machine, 那么请注意，当你安排一个约会.
你需要在这上面签字 工作豁免协议 when you visit the IT服务台 for a Support Services clinic appointment:
I understand that due to the nature of some virus codes, attempted removal of the virus could potentially cause permanent damage or deletion of system files or my personal document files. I acknowledge that OIT cannot be held responsible for any data loss that may occur as a result of the virus removal process.
作为免责的交换条件, IT agrees to assist with the removal of viruses from my desktop or laptop PC, and to configure the computer for safe operation on 十大博彩推荐排名州立大学’s network. Additional steps in that regard may include installation of any relevant Microsoft Windows OS patches and installation of the Sophos AntiVirus software if suitable anti-virus software is not already on the machine. 除了, IT will also ensure that both Windows OS patches and Sophos AntiVirus are scheduled for automatic updates. I fully understand that this service is only offered for resolving virus related problems. I also understand that IT is providing best effort technical support and extends no guarantee of a successful repair of my operating system. If a member of the OIT staff determines that my computer requires additional technical services, I understand that I will be responsible for pursuing additional support through the original equipment manufacturer or third party support vendor of my choice.
I understand that 十大博彩推荐排名州立大学 will not provide any property insurance coverage for my personal property and any necessary repairs will be at my expense. By granting OIT the permission to work on my computer I understand that it may void any existing warranties.
*Note a new agreement must be signed each time you visit the IT Support Services clinic
病毒诊所-工作豁免协议
In order to set up a virus appointment, you must meet the following requirements:
- Your computer must be able to boot up into the operating system.
- You must be a current MSU student or 教师/staff member with a computer that is registered on the MSU network.
- You must be able to stay with the IT服务台 technician for a minimum of 2 hours – we are unable to service computers without the user present.
- We are unable to support computers located in your home.
- 我们不接受预约. 你必须联系大学IT服务台，地址是 973-655-7971，选项1安排预约.
- Sign and agree to the terms and conditions contained within the 工作豁免协议
The IT服务台 Technician will remove, at your discretion, software that may be outdated (e.g. Anti-virus) and that thus, may conflict with any current programs installed (i.e. Sophos).
The IT服务台 Technician may recommend to you that it is necessary to also remove any possible applications or folders that appear to disrupt the general security of the computer due to a virus.
The IT服务台 Technician may determine that the issue is not resolvable by the IT服务台 and will recommend that the computer be brought to a local vendor for repair at the sole cost of the computer owner.
For a list of local vendors for computer issue that can not be worked on by the service desk. 建议个人电脑供应商/